<p style="text-align:center;line-height:31px"><strong><span style="font-size:29px;font-family:黑体">&nbsp;</span></strong></p><p style="text-align:center;line-height:37px"><span style="font-size:21px;font-family:仿宋_GB2312">&nbsp;</span></p><p style="line-height:37px"><span style="font-size:21px;font-family:仿宋_GB2312">&nbsp;</span></p><p style="text-align:center;line-height:37px"><span style="font-size:21px;font-family:仿宋_GB2312">桂房协字〔<span>2019</span>〕<span>40</span>号</span></p><p style="text-align:center;line-height:31px"><strong><span style="font-size:29px;font-family:黑体">&nbsp;</span></strong></p><p style="text-align:center"><span style="font-size:24px;font-family:方正小标宋简体">关于举办第二期全区物业管理“优秀管家”</span></p><p style="text-align:center"><span style="font-size:24px;font-family:方正小标宋简体">专项培训班的预通知</span></p><p><span style="font-size:21px;font-family:仿宋_GB2312">各物业服务企业：</span></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">管家是物业企业的核心岗位之一，关系到客户需求把握、客户诉求响应、物业费收缴、服务品质监控、服务体验传递、客户满意提升，以及物业企业普遍关心的多种经营等诸多核心业务的运营成败。为帮助物业服务企业提升管家的综合素质，打造更加优质的团队，</span><span style="font-size: 21px;line-height: 150%;font-family: 仿宋_GB2312;color: black">我会已成功举办<span>1</span>全区物业管理“优秀管家”专项培训班，课程受到众多参训学员的好评，结合本行业人才发展需求</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">我会拟于<span>2019</span>年<span>8</span>月上旬在南宁市举办第二期全区物业管理“优秀管家”专项培训班，现将有关事宜预通知如下：</span></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:32px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">一、培训对象</span></strong></p><p style=";margin-left:28px;margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:32px;line-height:150%"><span style="font-size: 21px;line-height: 150%;font-family: 仿宋_GB2312;color: rgb(64, 64, 64)">各物业服务企业结合工作需求，</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">自愿选择委派相关人员（</span><span style="font-size: 21px;line-height: 150%;font-family: 仿宋_GB2312;color: rgb(64, 64, 64)">物业客服主管、楼管员、楼宇管家、客服助理等</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">）参加培训。</span></p><p style=";margin-left:28px;margin-bottom:0;text-indent:0;line-height:150%"><strong><span style="font-size:21px;line-height: 150%;font-family:仿宋_GB2312;color:black">二、培训内容</span></strong></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">&nbsp;&nbsp; </span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">管家角色塑造、管家素质建模、物业管家六大基本功、王牌服务、物业费收费技巧、风险防控与法律法规重点讲解等，详见附件二。</span></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">&nbsp; &nbsp;&nbsp;</span><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">三、主讲老师：</span></strong></p><p style="text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312;color:black">国内标杆物业公司高级管理人员、业内资深专家、丰富实践经验物业企业高管（物业管理专家）。</span></p><p style=";margin-left:28px;margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:10px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">四、培训的形式：</span></strong></p><p style=";margin-left:28px;margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:11px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">专题讲授、案例分析等培训方式相结合。</span></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:43px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">五、培训时间和地点：</span></strong></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">培训班时长共<span>2</span>天，具体时间、地点将另行通知。</span></p><p style="text-indent:42px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312;color:black">六、颁发结业证书及行业培训信息卡</span></strong></p><p style="text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312;color:black">参加培训考核合格者将颁发由广西房地产业协会印制的结业证书及行业培训信息卡，纳入广西房地产行业培训管理信息平台信息库，并与行业诚信监管平台互通信息。</span></p><p style=";margin-bottom:0;text-indent: 40px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">七、培训费用</span></strong></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:39px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">培训由各物业服务企业人员自愿选择参加，培训费用（含培训讲课、场地、资料、会务等费用）：广西房地产业协会会员单位<span>1000</span>元<span>/</span>人、非会员<span>1200</span>元<span>/</span>人。</span></p><p style=";margin-bottom:0;text-indent: 40px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">八、其他事项</span></strong></p><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph;text-indent:43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">为统筹做好各期培训班的工作安排，保证培训学习质量，每期培训班的人数限<span>100</span>人左右。自发文之日起我会培训部开始接受培训报名，并按照培训报名人数的先后顺序来安排培训班次（具体时间、地点将另行通知），报名额满即止。请各相关单位于<span>7</span>月<span>26</span>日前将</span><span style="font-size: 21px;line-height:150%;font-family:仿宋_GB2312">参培人员的</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">报名回执发送电子邮件至广西房地产业协会培训部。</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">联系人：</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312;color:black">李滋泉</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">联系电话：<span>0771-2264329</span>、<span>15678899631</span></span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312;color:black">电子邮箱：<span>530383916@qq.com</span></span></p><p style="line-height:150%"><span style="font-size: 21px;line-height:150%;font-family:仿宋_GB2312">&nbsp;</span></p><p style="line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">附件一：第二期全区</span><span style="font-size: 21px;line-height:150%;font-family:仿宋_GB2312">物业管理“优秀管家”专题培训班预</span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">报名回执表</span></p><p style="line-height:150%"><span style="font-family: 仿宋_GB2312; font-size: 21px; text-align: center;">附件二：第二期全区物业管理“优秀管家”专题培训班课程大纲</span></p><p style=";margin-bottom:0;line-height: 150%"><span style="font-size:21px;line-height:150%;font-family: 仿宋_GB2312">&nbsp;</span></p><p style=";margin-left:29px;margin-bottom:0;text-indent:352px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">广西房地产业协会</span></p><p style="text-align: start; margin-left: 29px; margin-bottom: 0px; text-indent: 352px; line-height: 150%;"><span style="text-align: right; font-size: 21px; line-height: 150%; font-family: 仿宋_GB2312;">&nbsp; 2019</span><span style="text-align: right; font-size: 21px; line-height: 150%; font-family: 仿宋_GB2312;">年7月18日</span></p><p style=";margin-right:53px;margin-left:29px;margin-bottom:0;text-align:right;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">&nbsp;</span></p><p style=";margin-right:53px;margin-left:29px;margin-bottom:0;text-align:right;line-height:150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">&nbsp;</span></p><p style="margin-left:86px;line-height:37px"><span style=";position:relative;z-index:251656704"><span style="left:0px;position:absolute;left:5px;top:-1px;width:573px;height:3px"><img width="573" height="3" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.gif"/></span></span><br/></p><p style="text-indent:42px"><strong><span style="font-size:21px;font-family: 仿宋_GB2312">附件一：</span></strong></p><p style="line-height:31px"><strong><span style="font-size:24px;font-family:仿宋_GB2312">&nbsp;</span></strong><strong style="text-align: center;"><span style="font-size:21px;font-family:仿宋_GB2312">第二期全区物业管理“优秀管家”专题培训班</span></strong><strong style="text-align: center;"><span style="font-size:21px;font-family:仿宋_GB2312">预报名回执表</span></strong></p><table border="1" cellspacing="0" cellpadding="0" style="border: none"><tbody><tr><td width="117" style="width: 117px;border-width: 1px;border-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">单位名称</span></p></td><td width="451" colspan="5" style="width: 451px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">单位地址</span></p></td><td width="451" colspan="5" style="width: 451px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">联系人姓名</span></p></td><td width="164" colspan="2" style="width: 164px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="118" colspan="2" style="width: 118px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">手机</span></p></td><td width="169" style="width: 169px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr><td width="568" colspan="6" style="width: 568px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">培训人员</span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">姓名</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">性别</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">职务</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">手机</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312">&nbsp;</span></p></td></tr><tr height="0"><td width="117" style="border-width: initial;border-style: none;border-color: initial"></td><td width="70" style="border-width: initial;border-style: none;border-color: initial"></td><td width="94" style="border-width: initial;border-style: none;border-color: initial"></td><td width="78" style="border-width: initial;border-style: none;border-color: initial"></td><td width="40" style="border-width: initial;border-style: none;border-color: initial"></td><td width="169" style="border-width: initial;border-style: none;border-color: initial"></td></tr></tbody></table><p style="text-indent:28px"><span style="font-size:19px;font-family:仿宋_GB2312">请各相关单位于<span>7</span>月<span>26</span>日前将报名回执表填写后发送邮件至广西房地产业协会培训部，电话：<span>0771</span>—<span>2264329</span>、<span>15678899631</span>，</span><span style="font-size:19px;font-family:仿宋_GB2312;color:black">电子邮箱：<span><a href="http://mailto:530383916@qq.com">530383916@qq.com</a></span>。</span></p><p style="text-indent:28px"><span style="font-size:19px;font-family:仿宋_GB2312;color:black">&nbsp;</span></p><p style="text-indent:28px"><span style="font-size:19px;font-family:仿宋_GB2312;color:black">&nbsp;</span></p><p><span style="font-size:21px;line-height:115%;font-family:仿宋_GB2312"><br clear="all" style=";page-break-before:always"/> </span> </p><p style="line-height:115%"><span style="font-size:21px;line-height:115%;font-family: 仿宋_GB2312">&nbsp;</span></p><p><span style="font-size:21px;font-family:仿宋_GB2312">附件二：</span><span style="font-family: 仿宋_GB2312; font-size: 21px; text-align: center;">全区物业管理“优秀管家”课程大纲</span></p><table border="0" cellspacing="0" cellpadding="0" width="604" style="width: 604px;margin-left: 6px"><tbody><tr style=";height:20px"><td width="143" valign="bottom" style="width: 143px;border-width: 1px;border-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">课程名称</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">内容</span></p></td><td width="81" valign="bottom" style="width: 81px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">时间安排</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="4" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">管家角色塑造</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、物业管家的前世今生</span></p></td><td width="81" rowspan="4" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、从楼管员到物业管家</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、现场讨论：画出你心中的管家</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、管家服务价值之洞见</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="6" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">管家素质建模</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、服务礼仪</span></p></td><td width="81" rowspan="6" style="width: 81px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、业务知识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、服务意识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、情绪管理能力<span>&nbsp; </span></span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family:宋体">、表达与沟通能力</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family:宋体">、职业道德</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="6" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">物业管家六大基本功</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、如何认识并熟悉客户</span></p></td><td width="81" rowspan="6" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">4H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、如何进行建筑物巡视</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、与客户有效沟通<span>-</span>八大沟通渠道与场景营造策略</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、如何响应报事报修及工单流转</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family:宋体">、如何对服务供方进行监管，提升现场服务品质</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family:宋体">、如何处理客户投诉</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="5" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">王牌服务<span>--</span>恰到好处的舒适</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、如何识别和业主的关键服务需求</span></p></td><td width="81" rowspan="5" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">3H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、客户分级维护</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、好服务是设计出来的<span>--</span>服务关键触点盘点与打造</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、社区活动创新策划与实施</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family:宋体">、客户满意度提升策略</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="5" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">物业费收费技巧</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、物业费收取依据</span></p></td><td width="81" rowspan="5" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、物业费构成</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、物业费收取流程</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、业主不交物业费的原因</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0"><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family:宋体">、收费技巧策略</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="7" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">风险防控与法律</span></p><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">法规重点讲解</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family:宋体">、物权法重点</span></p></td><td width="81" rowspan="7" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align:center"><span style="font-size:16px;font-family:宋体">2H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family:宋体">、物业管理条例重点</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family:宋体">、住宅装修装饰管理办法</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family:宋体">、物业服务收费管理办法</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family:宋体">、基本物业设备常识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family:宋体">、基本物业管理法律边界</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style=";margin-bottom:0;text-align: justify;text-justify:inter-ideograph"><span style="font-size:16px;font-family:宋体">7</span><span style="font-size:16px;font-family:宋体">、日常风险识别与防范</span></p></td></tr></tbody></table><p><span style="font-size:21px;font-family:仿宋_GB2312">&nbsp;</span></p><p><br/></p>