<h1 style="text-align:center;line-height:41px"><span style="font-family:黑体">关于举办《物业项目运营能力快速提升》</span></h1><h1 style="text-align:center;line-height:41px"><span style="font-family:黑体">培训班的通知</span></h1><p style="text-align:center;line-height:37px"><strong><span style="font-size:19px;font-family: 仿宋">客户关系维护<span>/</span>费用催收清欠<span>/</span>疑难问题处理</span></strong></p><p style=";margin-bottom:0;line-height: 36px"><span style="font-size:21px;font-family: 仿宋;color:black">各物业服务企业：<a name="_GoBack" href="http://"></a></span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋;color:black">物业项目运营管理是物业服务企业的关键所在，也是物业公司在战略落地、服务标准与制度执行的前沿阵地。客户与客户关系是物业企业生存的宝贵资源，良好的客户关系不仅能够减少客户矛盾让企业顺利经营项目，同时还能够带来主营业务以外的增收效益。</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">随着《民法典》及各地方《物业管理条例》等相关法律、法规的出台实施，对物业服务企业提出更高的要求和责任义务。同时各项法规的普及使当前业主的维权意识、服务需求保障意识不断提升。因此，对于物业服务企业经营、利润保障等诸多方面造成一定的影响，导致物业企业服务口碑下降，使企业陷入运营（经营）危机。</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">物业企业要进入良性运营，具备良好的项目运营能力至关重要，物业企业如何才能快速提升项目运营能力？为帮助广西区内中小物企业适应发展变化，在市场竞争、企业内部管理、客户关系、经营策略等方面的发展瓶颈进行破局，</span><span><span style="font-size:21px;font-family:仿宋">经研究，</span></span><span style="font-size: 21px;font-family: 仿宋;color: rgb(62, 62, 62)">我会拟于<span>2021</span>年<span>10</span>月<span>26</span>日与信立信咨询</span><span><span style="font-size:21px;font-family:仿宋">公司共同</span></span><span style="font-size: 21px;font-family: 仿宋;color: rgb(62, 62, 62)">举办</span><span style="font-size:21px;font-family:仿宋">《物业项目运营能力快速提升》培训班，有关事项通知如下：</span></p><p style=";margin-right:12px;margin-bottom:0;text-indent:43px;line-height:36px;text-autospace:none"><strong><span style="font-size:21px;font-family:仿宋">一、培训内容</span></strong></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">第一部分【导入：中小物企的出路】</span></strong></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">1．</span><span style="font-size:21px;font-family:仿宋">物业到底是干什么的 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">2．</span><span style="font-size:21px;font-family:仿宋">物业行业发展最新态势 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">3．</span><span style="font-size:21px;font-family:仿宋">业主与物业之间产生矛盾的三大根源</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">4．</span><span style="font-size:21px;font-family:仿宋">物业服务的本质 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">5．</span><span style="font-size:21px;font-family:仿宋">为客户业主创造四种价值 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">6．</span><span style="font-size:21px;font-family:仿宋">物业的责任和能力边界 </span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">第二部分【关系梳理：麻烦产生的根源】</span></strong></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">1．</span><span style="font-size:21px;font-family:仿宋">什么是客户关系 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">2．</span><span style="font-size:21px;font-family:仿宋">业主、业主大会、业主委三者之间的关系</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">3．</span><span style="font-size:21px;font-family:仿宋">物业公司与业主、业主大会、业委会之间的关系</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">4．</span><span style="font-size:21px;font-family:仿宋">4</span><span style="font-size:21px;font-family:仿宋">业主分类的两大实用方法</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">5．</span><span style="font-size:21px;font-family:仿宋">建立与维护客户关系的核心方法 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">6．</span><span style="font-size:21px;font-family:仿宋">经典案例：如何破局“客户关系危机状态”</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">7．</span><span style="font-size:21px;font-family:仿宋">千万不要把“四对矛盾”引向物业</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">8．</span><span style="font-size:21px;font-family:仿宋">业委会不干事、乱作为、不正经，怎么办</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">9．</span><span style="font-size:21px;font-family:仿宋">如何应对处理舆论危机</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">10．</span><span style="font-size:21px;font-family:仿宋">提升客户服务体验，抓住现场三点一线 </span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">第三部分【收费提升：运营管理的命脉】</span></strong></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">1．</span><span style="font-size:21px;font-family:仿宋">收费相关法律与法规内容解析 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">2．</span><span style="font-size:21px;font-family:仿宋">催费工作的六项基本功 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">3．</span><span style="font-size:21px;font-family:仿宋">业主拖欠物业费的常见<span>10</span>大原因</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">4．</span><span style="font-size:21px;font-family:仿宋">物业费催收<span> 20 </span>条实战心法</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">5．</span><span style="font-size:21px;font-family:仿宋">催费记录和常用话术设计</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">6．</span><span style="font-size:21px;font-family:仿宋">书面催收的证据提取与保存</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">7．</span><span style="font-size:21px;font-family:仿宋">法律诉讼清欠程序</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">8．</span><span style="font-size:21px;font-family:仿宋">案例分析：业主家中被盗而拒缴物业费</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">9．</span><span style="font-size:21px;font-family:仿宋">公共收益规范管理</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">10．</span><span style="font-size:21px;font-family:仿宋">如何提升收费标准</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">第四部分【痛点解决：无法回避的难题】</span></strong></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">1．</span><span style="font-size:21px;font-family:仿宋">什么是疑难问题 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">2．</span><span style="font-size:21px;font-family:仿宋">疑难问题的分类及其产生原因</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">3．</span><span style="font-size:21px;font-family:仿宋">业主“群体失智”是怎么回事儿</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">4．</span><span style="font-size:21px;font-family:仿宋">解决问题的五步法 </span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">5．</span><span style="font-size:21px;font-family:仿宋">解决疑难问题的关键点是什么</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">6．</span><span style="font-size:21px;font-family:仿宋">案例分析：物业不能“一个人在战斗”</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">7．</span><span style="font-size:21px;font-family:仿宋">困难沟通应对方式与技巧</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">8．</span><span style="font-size:21px;font-family:仿宋">如何应对情绪化业主</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">9．</span><span style="font-size:21px;font-family:仿宋">常见疑难问题的处理思路</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">10．</span><span style="font-size:21px;font-family:仿宋">疑难问题与运营风险评估方法</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">二、</span></strong><strong><span style="font-size:21px;font-family:仿宋">培训对象</span></strong></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">广西区内自愿选择参加培训的住宅类业态物企总经理、项目经理、储备项目经理、客服经理、管家客服等。</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">三、</span></strong><strong><span style="font-size:21px;font-family:仿宋">培训时间及地点</span></strong></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">培训时间：<span>2021</span>年<span>10</span>月<span>26</span>日（星期二），<span>10</span>月<span>23</span>日截至本次报名。</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">培训地点：南宁市（具体地点开课前一周另行通知）。</span></p><p style=";margin-bottom:0;text-align:justify;text-justify:inter-ideograph;text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">四、</span></strong><strong><span style="font-size:21px;font-family:仿宋">培训费用</span></strong></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">课程原价<span>580</span>元<span>/</span>人，广西房协会员单位<span>380</span>元<span>/</span>人。（以上费用</span><span style="font-size:21px;font-family: 仿宋">含学习、场地、师资、教材、资料、证书、信息管理、茶歇、管理成本等费用</span><span style="font-size:21px;font-family:仿宋">，住宿统一安排，费用自理）</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">户<span>&nbsp; </span>名：广西房地产业协会</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">账<span>&nbsp; </span>号：<span>1791012040000399</span></span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">开户行：南宁市区农村信用合作联社五象分社</span></p><p style=";margin-right:12px;margin-bottom:0;text-indent:43px;line-height:36px;text-autospace:none"><span style="font-size:21px;font-family:仿宋">请于<span>2021</span>年<span>10</span>月<span>23</span>日前扫描下方的二维码填写报名信息，并将培训费用转账至我会对公账户（转账时请备注单位简称和转账用途，如“<span>XX</span>物业《</span><span style="font-size:21px;font-family:仿宋">物业项目运营能力快速提升培训班》培训费，</span><span style="font-size:21px;font-family:仿宋">如为个人转账，请注明报销单位</span><span style="font-size:21px;font-family:仿宋">名称和用途）。</span></p><p style=";margin-right:12px;margin-left:29px;margin-bottom:0;line-height:36px;text-autospace:none"><strong><span style="font-size:21px;font-family: 仿宋">五、培训学习档案管理</span></strong></p><p style=";margin-right:12px;margin-bottom:0;text-indent:43px;line-height:36px;text-autospace:none"><span style="font-size:21px;font-family:仿宋">&nbsp;(</span><span style="font-size: 21px;font-family:仿宋">一<span>)</span>为进一步规范参加培训学习的物业从业人员学习档案的管理及使用，参加培训的人员由广西房地产业协会印制颁发<span>“</span>广西物业服务行业业务培训证书<span>”(</span>样式详见附件<span>)</span>，并纳入广西房地产业培训管理信息平台统一管理。参培人员建立的个人培训学习档案，按照<span>“</span>一人、一证、一码<span>”</span>统一管理。</span></p><p style=";margin-right:12px;margin-bottom:0;text-indent:43px;line-height:36px;text-autospace:none"><span style="font-size:21px;font-family:仿宋">(</span><span style="font-size:21px;font-family:仿宋">二<span>)</span>证书采集需求：为方便后续将参培学习信息录入广西房地产行业培训管理信息平台及制作<span>“</span>广西物业服务行业业务培训证书<span>”</span>，请参加培训人员准备一张标准<span>1</span>寸蓝底证件照电子版<span>(</span>电子版规格为：<span>JPG</span>格式， 文件大小在<span>100-200KB</span>之间<span>)</span>，填写下方证书办理信息二维码进行提交<span>(</span>如已持有广西物业服务行业业务培训证书的人员不需要再提供个人照片，但需提供广西物业服务行业业务培训证书原件<span>,</span>以便及时记录本次学习信息<span>)</span>。</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋">六、联系方式</span></strong></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">广西房地产业协会：卢主任<span> 13878788749</span>（同微信）</span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋">信立信咨询公司：<span>&nbsp; </span></span><span style="font-size:21px;font-family:仿宋">崔老师<span> 18600653982</span>（同微信）</span></p><p style=";margin-bottom:0;text-indent: 32px;line-height:40px"></p><table cellpadding="0" cellspacing="0"><tbody><tr><td width="50" height="28"></td><td width="179"></td><td width="126"></td><td width="186"></td></tr><tr><td height="170"></td><td valign="top"><img width="179" height="170" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif"/></td><td></td><td valign="top"><img width="186" height="170" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif"/></td></tr></tbody></table><p><span style="font-size:16px;font-family:仿宋">&nbsp;</span></p><p></p><p style=";margin-bottom:0;text-indent: 32px;line-height:40px"><span style="font-size:16px;font-family:仿宋">&nbsp;</span></p><p><br clear="ALL"/> </p><p style=";margin-bottom:0;line-height: 40px"><span style="font-size:16px;font-family:仿宋">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></p><p style=";margin-bottom:0;line-height: 40px"><span style="font-size:16px;font-family:仿宋">&nbsp;</span></p><p style=";margin-bottom:0;line-height: 40px"><span style="font-size:16px;font-family:仿宋">&nbsp;</span></p><p style=";margin-bottom:0;text-indent: 32px;line-height:40px"><span style="font-size:16px;font-family:仿宋">扫描上方二维码填写报名信息<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</span>扫描上方二维码填写证书办理信息</span></p><p style=";margin-bottom:0;line-height: 36px"><span style="font-size:21px;font-family:仿宋">&nbsp;</span></p><p style=";margin-bottom:0;line-height: 36px"><span style="font-size:21px;font-family: 仿宋">附件：<span style="color:black">广西物业服务行业业务培训证书（样式）</span></span></p><p style=";margin-bottom:0;text-indent: 43px;line-height:36px"><span style="font-size:21px;font-family:仿宋;color:black">&nbsp;</span></p><p style=";margin-bottom:0;text-indent: 373px;line-height:36px"><span style="font-size:21px;font-family:仿宋;color:black">广西房地产业协会</span></p><p style=";margin-bottom:0;text-indent: 373px;line-height:36px"><span style="font-size:21px;font-family:仿宋;color:black">2021</span><span style="font-size:21px;font-family:仿宋;color:black">年<span>9</span>月<span>15</span>日</span></p><p><br/></p>