培训通知
<p style="text-align:center;line-height:37px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p style="text-align:center;line-height:37px"><span style="font-size:21px;font-family:仿宋_GB2312">桂房协字〔<span>2019</span>〕<span>53</span>号</span></p><p><strong><span style="font-size:29px;font-family:宋体"> </span></strong></p><p style="text-align:center;line-height:42px"><span style="font-size:24px;font-family:方正小标宋简体">关于举办第二期全区物业管理“优秀管家”专项培训班的补充通知</span></p><p><span> </span></p><p style="line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">各物业服务企业：</span></p><p style="text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">根据<span>2019</span>年<span>10</span>月<span>15</span>日下发的《</span><span style="font-size: 21px;font-family: 仿宋_GB2312">关于举办第二期全区物业管理“优秀管家”专项培训班的预通知</span><span style="font-size: 21px;font-family:仿宋_GB2312">》（</span><span style="font-size:21px;font-family:仿宋_GB2312">桂房协字〔<span>2019</span>〕<span>49</span>号）</span><span style="font-size:21px;font-family:仿宋_GB2312">的精神，经研究，</span><span style="font-size: 21px;font-family: 仿宋_GB2312">我会定于<span>2019</span>年<span>11</span>月<span>18-19</span>日在南宁</span><span style="font-size:21px;font-family: 仿宋_GB2312">举办</span><span style="font-size: 21px;font-family: 仿宋_GB2312">物业管理“优秀管家”专项培训班</span><span style="font-size:21px;font-family:仿宋_GB2312">。现将有关事项补充通知如下：</span></p><p style="text-indent:43px;line-height:150%"><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">一、培训对象</span></strong></p><p style="text-indent:43px;line-height:150%"><span style="font-size: 21px;line-height: 150%;font-family: 仿宋_GB2312">各物业服务企业结合工作需求，自愿选择委派相关人员（物业客服主管、楼管员、楼宇管家、客服助理等）参加培训。</span></p><p style="margin-left:28px;text-indent:11px;line-height:150%"><strong><span style="font-size:21px;line-height: 150%;font-family:仿宋_GB2312">二、培训内容</span></strong></p><p style="line-height: 150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312"> </span><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">管家角色塑造、管家素质建模、物业管家六大基本功、王牌服务、物业费收费技巧、风险防控与法律法规重点讲解等，详见附件二。</span></p><p style="line-height: 150%"><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312"> </span><strong><span style="font-size:21px;line-height:150%;font-family:仿宋_GB2312">三、主讲老师：</span></strong></p><p style="text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">国内标杆物业公司高级管理人员、业内资深专家、丰富实践经验物业企业高管（物业管理专家）。</span></p><p style="text-indent:42px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312">四、培训时间和地点</span></strong></p><p style="text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312">报到时间及地点：</span></strong><span style="font-size:21px;font-family:仿宋_GB2312">请各单位派人于<span>2019</span>年<span>11</span>月<span>17</span>日（星期天）下午<span>15:00-18:00</span>到广西房地产业协会（南宁市金洲路<span>11</span>号金旺角商住楼中区三楼）进行现场缴费，报到时请提供公司税号，以便财务开具培训发票。</span></p><p style="text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312">培训时间</span></strong><span style="font-size:21px;font-family:仿宋_GB2312">：<span>2019</span>年<span>11</span>月</span><span style="font-size: 21px;font-family: 仿宋_GB2312">18-19</span><span style="font-size:21px;font-family:仿宋_GB2312">日</span></p><p style="text-indent:43px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span><span style="font-size:21px;font-family:仿宋_GB2312">上午<span>9</span>：<span>00-12</span>：<span>00</span>，下午<span>14</span>：<span>30-17</span>：<span>30</span></span></p><p style="text-indent:43px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312">培训地点</span></strong><span style="font-size:21px;font-family:仿宋_GB2312">：广西房地产业协会多功能会议室</span></p><p style="text-indent:42px;line-height:36px"><strong><span style="font-size:21px;font-family: 仿宋_GB2312">五、培训费用</span></strong></p><p style="text-indent:39px;line-height:150%"><span style="font-size:21px;line-height:150%;font-family: 仿宋_GB2312">培训由各物业服务企业人员自愿选择参加，培训费用（含培训讲课、场地、资料、会务等费用）：广西房地产业协会会员单位<span>1000</span>元<span>/</span>人、非会员<span>1200</span>元<span>/</span>人。</span></p><p style="text-indent:40px;line-height:36px"><strong><span style="font-size:21px;font-family:仿宋_GB2312">六、其他事项</span></strong></p><p style="text-indent:32px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">（一）</span><span style="font-size:21px;font-family:仿宋_GB2312">为统筹做好培训班的工作安排，保证培训学习质量，本期培训班的人数限<span>100</span>人左右，报名额满即止。请各相关单位及个人于<span>2019</span>年<span>11</span>月<span>13</span>日前将</span><span style="font-size:21px;font-family:仿宋_GB2312">参培人员的</span><span style="font-size:21px;font-family:仿宋_GB2312">报名回执发送电子邮件至广西房地产业协会培训部。</span></p><p style="text-indent:31px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312;letter-spacing:-0">（二）为方便后续制作广西房地产行业培训信息卡及结业证书，请参加培训的学员准备好一张标准<span>2</span>寸蓝底证件照电子版（<span>JPG</span>格式，文件大小在<span>100-200KB</span>之间，文件名以学员名字命名）拷贝至<span>U</span>盘，在培训报到时交到会务组。</span></p><p style="text-indent:32px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">（三）费用可于报到当天现金缴纳或刷卡，也可提前至少<span>3</span>个工作日转账至我会对公账户。</span></p><p style=";text-indent:43px;line-height:36px"><span style="font-size: 21px;font-family:仿宋_GB2312">户<span> </span>名：广西房地产业协会</span></p><p style=";text-indent:43px;line-height:36px"><span style="font-size: 21px;font-family:仿宋_GB2312">账<span> </span>号：<span>1791012040000399</span></span></p><p style=";text-indent:43px;line-height:36px"><span style="font-size: 21px;font-family:仿宋_GB2312">开户行：南宁市区信用社合作联社五象分社</span></p><p style="text-indent:21px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">（四）培训期间学员食宿不统一安排，费用自理。</span></p><p style="text-indent:21px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">（五）联系人：李滋泉</span></p><p style="text-indent:63px;line-height:36px"><span style="font-size:21px;font-family: 仿宋_GB2312">联系电话：</span><span style="font-size:21px;font-family:仿宋_GB2312"> <span>15678899631</span></span></p><p style="text-indent:63px;line-height:36px"><span style="font-size:21px"><a href="http://mailto:%E4%BC%A0%E7%9C%9F0771-2264338%E6%88%96%E5%8F%91%E9%80%81%E7%94%B5%E5%AD%90%E9%82%AE%E7%AE%B1530383916@qq.com"><span style=";font-family:仿宋_GB2312"><span>电子邮箱：530383916@qq.com</span></span></a></span></p><p style="margin-left:85px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p style="line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">附件一：第二期全区</span><span style="font-size: 21px;font-family: 仿宋_GB2312">物业管理“优秀管家”专项培训班报名回执表</span></p><p><span style="font-size:21px;font-family:仿宋_GB2312">附件二：课程大纲</span></p><p><span> </span></p><p><span> </span></p><p style="text-indent:373px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">广西房地产业协会</span></p><p style="text-indent:384px;line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312">2019</span><span style="font-size:21px;font-family:仿宋_GB2312">年<span>10</span>月<span>31</span>日</span></p><p style="line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p style="line-height:36px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p style="margin-left:85px;line-height:36px"><span style=";position:relative;z-index:251656704"><span style="left:0px;position:absolute;left:5px;top:-1px;width:573px;height:3px"><br/></span></span></p><p><strong><span style="font-size:21px;font-family:仿宋_GB2312"><br clear="all" style="page-break-before:always"/> </span></strong> </p><p style="line-height:35px"><strong><span style="font-size:21px;font-family: 仿宋_GB2312">附件一：</span></strong><strong style="text-align: center;"><span style="font-size: 21px;font-family: 仿宋_GB2312">第二期全区物业管理“优秀管家”专项培训班报名回执表</span></strong></p><p><span> </span></p><table border="1" cellspacing="0" cellpadding="0" style="border: none"><tbody><tr><td width="117" style="width: 117px;border-width: 1px;border-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">单<span> </span>位</span></p></td><td width="451" colspan="5" style="width: 451px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312"> </span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">地<span> </span>址</span></p></td><td width="451" colspan="5" style="width: 451px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312"> </span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">联系人姓名</span></p></td><td width="164" colspan="2" style="width: 164px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312"> </span></p></td><td width="118" colspan="2" style="width: 118px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">手机</span></p></td><td width="169" style="width: 169px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312"> </span></p></td></tr><tr><td width="568" colspan="6" style="width: 568px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">培训人员</span></p></td></tr><tr><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">姓名</span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">性别</span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">职务</span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px"><p style="text-align:center"><span style="font-size:19px;font-family:仿宋_GB2312">手机</span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr style=";height:30px"><td width="117" style="width: 117px;border-right-width: 1px;border-bottom-width: 1px;border-left-width: 1px;border-right-color: windowtext;border-bottom-color: windowtext;border-left-color: windowtext;border-top: none;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="70" style="width: 70px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="172" colspan="2" style="width: 172px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td><td width="209" colspan="2" style="width: 209px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 30px"><p style="text-align:center"><span style="font-size:16px;font-family:仿宋_GB2312"> </span></p></td></tr><tr height="0"><td width="117" style="border-width: initial;border-style: none;border-color: initial"></td><td width="70" style="border-width: initial;border-style: none;border-color: initial"></td><td width="94" style="border-width: initial;border-style: none;border-color: initial"></td><td width="78" style="border-width: initial;border-style: none;border-color: initial"></td><td width="40" style="border-width: initial;border-style: none;border-color: initial"></td><td width="169" style="border-width: initial;border-style: none;border-color: initial"></td></tr></tbody></table><p style="text-indent:28px"><span style="font-size:19px;font-family:仿宋_GB2312">请各相关单位于<span>11</span>月<span>13</span>日前将报名回执表填写后发送邮件至广西房地产业协会培训部，联系人：李滋泉，电话：<span>15678899631</span>，</span><span style="font-size:19px;font-family:仿宋_GB2312">电子邮箱：<span><a href="http://mailto:530383916@qq.com">530383916@qq.com</a></span>。</span></p><p style="text-indent:427px;line-height:42px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p><span style="font-size:21px;line-height:115%;font-family:仿宋_GB2312"><br clear="all" style="page-break-before:always"/> </span> </p><p style="line-height:115%"><span style="font-size:21px;line-height:115%;font-family:仿宋_GB2312">附件二：</span></p><p style="text-align:center"><span style="font-size:21px;font-family:仿宋_GB2312">第二期全区物业管理“优秀管家”课程大纲</span></p><table border="0" cellspacing="0" cellpadding="0" width="604" style="width: 604px;margin-left: 6px"><tbody><tr style=";height:20px"><td width="143" valign="bottom" style="width: 143px;border-width: 1px;border-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">课程名称</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">内容</span></p></td><td width="81" valign="bottom" style="width: 81px;border-top-width: 1px;border-right-width: 1px;border-bottom-width: 1px;border-top-color: windowtext;border-right-color: windowtext;border-bottom-color: windowtext;border-left: none;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">时间安排</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="4" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">管家角色塑造</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、物业管家的前世今生</span></p></td><td width="81" rowspan="4" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、从楼管员到物业管家</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、现场讨论：画出你心中的管家</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、管家服务价值之洞见</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="6" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">管家素质建模</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、服务礼仪</span></p></td><td width="81" rowspan="6" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、业务知识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、服务意识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、情绪管理能力<span> </span></span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family: 宋体">、表达与沟通能力</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family: 宋体">、职业道德</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="6" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">物业管家六大基本功</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、如何认识并熟悉客户</span></p></td><td width="81" rowspan="6" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">4H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、如何进行建筑物巡视</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、与客户有效沟通<span>-</span>八大沟通渠道与场景营造策略</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、如何响应报事报修及工单流转</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family: 宋体">、如何对服务供方进行监管，提升现场服务品质</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family: 宋体">、如何处理客户投诉</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="5" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体"> </span><span style="font-size:16px;font-family:宋体">王牌服务<span>--</span>恰到好处的舒适</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、如何识别和业主的关键服务需求</span></p></td><td width="81" rowspan="5" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">3H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、客户分级维护</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、好服务是设计出来的<span>--</span>服务关键触点盘点与打造</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、社区活动创新策划与实施</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family: 宋体">、客户满意度提升策略</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="5" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">物业费收费技巧</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、物业费收取依据</span></p></td><td width="81" rowspan="5" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">1H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、物业费构成</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、物业费收取流程</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、业主不交物业费的原因</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family: 宋体">、收费技巧策略</span></p></td></tr><tr style=";height:20px"><td width="143" rowspan="7" style="width: 143px;border-top: none;border-left-width: 1px;border-left-color: windowtext;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">风险防控与法律</span></p><p style="text-align:center"><span style="font-size:16px;font-family:宋体">法规重点讲解</span></p></td><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">1</span><span style="font-size:16px;font-family: 宋体">、物权法重点</span></p></td><td width="81" rowspan="7" style="width: 81px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: black;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p style="text-align:center"><span style="font-size:16px;font-family:宋体">2H</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">2</span><span style="font-size:16px;font-family: 宋体">、物业管理条例重点</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">3</span><span style="font-size:16px;font-family: 宋体">、住宅装修装饰管理办法</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">4</span><span style="font-size:16px;font-family: 宋体">、物业服务收费管理办法</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">5</span><span style="font-size:16px;font-family: 宋体">、基本物业设备常识</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-bottom: none;border-left: none;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">6</span><span style="font-size:16px;font-family: 宋体">、基本物业管理法律边界</span></p></td></tr><tr style=";height:20px"><td width="380" valign="bottom" style="width: 380px;border-top: none;border-left: none;border-bottom-width: 1px;border-bottom-color: windowtext;border-right-width: 1px;border-right-color: windowtext;padding: 0 7px;height: 20px"><p><span style="font-size:16px;font-family:宋体">7</span><span style="font-size:16px;font-family: 宋体">、日常风险识别与防范</span></p></td></tr></tbody></table><p style="line-height:42px"><span style="font-size:21px;font-family:仿宋_GB2312"> </span></p><p><br/></p>
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